New Horizons Hawaii Demonstrates Value of Training with Metrics that Matter®
Company Overview:Since 1982, New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. They offer more courses, at more times and in more locations than any other company in the computer training industry.
Description of Learning Program: New Horizons of Hawaii is a certified Cisco and Microsoft training center. They train thousands of individuals each year on IT technologies and applications training programs. New Horizons Hawaii was asked by a significant contractor to provide independent evaluation of the quality of its training in the due diligence of partnering with them on a major opportunity. New Horizons of Hawaii relied on Knowledge Advisors and Metrics that Matter® to demonstrate its proven capability and advanced the partnership forward.
Measurement Approach: New Horizons of Hawaii has a rigorous approach to measure a balanced scorecard of learning metrics such as satisfaction, effectiveness, job impact, linkage to business results and return on investment (ROI). For all training New Horizons Hawaii deploys a practical, scaleable and repeatable solution, via Metrics that Matter®. New Horizons Hawaii uses a post-event evaluation to gather predictors of job impact and business results. A few months later, participants receive a follow-up evaluation to “true up” the forecast and provide data related to the actual job impact, business results and ROI.
Measurement Obstacles: New Horizons Hawaii has clients who demand the highest quality and maximum impact. The ability to automate this process and have it scaleable to all training for all clients is a significant benefit of Metrics that Matter®.
Measurement Successes: Since implementing Metrics that Matter®, New Horizons of Hawaii has been able to measure its training through the impact and ROI level for all training initiatives. This helps New Horizons of Hawaii not only showcase value to existing customers but also provide objective and credible data to prospective customers to aide in information decision-making.
New Horizons of Hawaii measurement highlights include the following, which were gleaned through the Metrics that Matter® learning analytics system.
- The training center is ranked in the top 11% of all IT training providers (over 1000 providers). The center knows this by viewing a special Ranking Report in the technology that shows a box plot ranking against a specialized benchmark group created for their training business.
- Over 86% of all clients at New Horizons Hawaii are extremely satisfied with training compared to 76% for the benchmark database that exists within the Metrics that Matter® system.
- 75% of New Horizons Hawaii customers expect to improve on-the-job performance significantly after training, composed to 57% for the benchmark in Metrics that Matter®.
- New Horizons Hawaii returns a predicted 5 to 1 benefit to cost ratio on its training from a financial ROI perspective as calculated by Metrics that Matter® and its proprietary Human Capital ROI model.
- Key business results significantly improved by New Horizons of Hawaii training were found to be productivity and quality where nearly two thirds of customers predicted significant gains in this area from the training experience.
The measurement successes New Horizons of Hawaii experienced above are a result of a well run training operation that is reflected in the quantitative metrics that they use to showcase value to clients and prospective clients.