Small and Medium Business Customers
Meeting the Needs of the SMB/Mid-Market Customers
For organizations that utilize learning and development to drive business outcomes, KnowledgeAdvisors offers learning measurement software that improves the effectiveness and business impact of learning. Unlike the standard reporting and dashboard features included in most learning and talent management software, we combine data from multiple enterprise systems with information collected through evaluations and assessments to paint a complete picture of learning and business performance. KnowledgeAdvisors can even benchmark your learning programs against other organizations.
We understand that mid-market organizations are faced with many of the same complex challenges that larger organizations face on a day-to-day basis. Often time available solutions and tools are prohibitive because of cost, resources, and expertise.
KnowledgeAdvisors is committed to providing our proven solutions to mid-market companies allowing them access to the same tools that our Enterprise clients benefit from.
Metrics that Matter® (MTM)
In today’s challenging corporate environment, you want to improve the performance of existing programs without adding resources. Having detailed information at your fingertips to analyze the performance of those programs helps you to do just that.
Metrics that Matter® provides a robust and powerful set of tools to help drive out costs, reduce administrative burden and improve overall performance. Our unique learning analytics technology helps you measure the impact of your learning and training programs. But it’s so much more than that. You can use Metrics that Matter® to measure the depth and breadth of organizational talent. You can combine Metrics that Matter® with your existing Learning Management System to augment each system’s capabilities. And you can use Metrics that Matter® to improve your bottom line.
Benefits of Metrics that Matter®:
- Easy to install, SaaS based solution
- Integrates with current LMS system…does not burden your IT staff
- Allows mid-market organizations the opportunity to benchmark against larger, enterprise companies
- Pays for itself within months
- Designed specifically for L&D and Talent Management functions
- Built-in continuous improvement functionality
- Links to LMS, Talent Management, HRIS, CRM and ERP systems
- Links L&D to Business Outcomes
- Automates ROI Analysis
- Automated dashboards, scorecards and reporting
- Single repository for learning evaluations, tests, 360’s and surveys
- Evaluates strategic programs such as Leadership, Sales and On-boarding
- Measures formal and informal learning
Try Metrics that Matter® – FREE for 30 days!
Business Case Studies – SMB/Mid-Market Organizations
Business Case # 1
An association implemented Metrics that Matter® to collect feedback from members on the effectiveness of the training they received to support their career goals. They were able to use the information from MTM to:
- Showcase the value of the learning programs they provide to their membership
- Use the information that members have provided to create the most effective learning plans for members based on their role and desired career path
- Provide training recommendations and partner referrals based on other member feedback, enhancing the value they provide to their membership
- Drive increased membership
- Optimize the effectiveness of training programs and provide more targeted training based on members feedback and needs
Business Case # 2
A mid-sized document services company was faced with several business challenges including the need to build a stronger leadership pipeline and acquire and retain sales talent given high existing turnover. The learning and development group was asked to develop a plan to address these needs and engaged KnowledgeAdvisors to develop a plan and implement the Metrics that Matter® technology to:
- Develop a model for collecting data to feed the development of those programs to target existing gaps and needs within the organization
- Measure the impact, effectiveness, and outcomes of these high visibility programs designed to address these business needs
- Design and implement dashboards and key reports to communicate the business impact and ways in which programs may be leveraged more effectively
Business Case # 3
A leading supplier of networking products develops and delivers training programs to internal employees, partners, and customers to support their solutions through a variety of groups and learning methods. They did not have a grasp of the learners experience and were challenged in understanding where to assign resources to continue to enhance their programs and make the overall learning function more efficient. Metrics that Matter® was implemented to gather learner feedback at the end of each class and after 60 days back on the job. That data was used to:
- Optimize performance of existing programs and drive the allocation of further resources
- Understand the needs of the various audiences
- Support technology development and improve customer loyalty
- Manage partner performance and vendor management
Business Case # 4
The learning and development function of a small retail company implemented Metrics that Matter® for all training provided to employees. As a result of the valuable data collected they were able to:
- Increase the visibility of the training function and offerings throughout the organization
- Provide learners with valuable information on the impact of programs specific to their unit and function to enable more targeted learning plans
- Improve efficiency of overall program and reduced ‘scrap’ learning
- Enhance the conversation with clients and business units to drive a more committed, collaborative organization with more engaged stakeholders
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