Case Studies

Breast Cancer Care – UK

As a charity organisation that provides free services, through generous support from the public, Breast Cancer Care has limited human and financial resources to dedicate to learning and development. In fact, learning and development is managed by only one person. This means that all processes need to be optimised so that time is not wasted on administrative tasks that can be easily automated.

At Breast Cancer Care there are three main ways that training pounds
are optimised:

  • Using automated tools to collect and analyse training evaluations
  • Using evaluation data to eliminate under-performing resources
  • Using evaluation data to improve existing programmes

Performance Improvement

By harnessing the power of KnowledgeAdvisors unique, scalable, and practical “smart sheet” evaluation approach, a large financial services firm was able to realize an estimated $200,000 increase in profit and save $400,000 over a two year period by using the metrics provided by the Metrics that Matter analytics system to make decisions about areas for improvement and demonstrated value and eliminating extraneous deep impact studies that required extensive resources.

Reduced Waste

After a merger a major telecommunications firm was able to save an estimated $100,000 in wasted training by using Metrics that Matter to identify poor quality training in a network of vendors providing in-store product training to new employees. By using metrics to better manage the training network the organization reduced wasted learning, reduced time away from the job, and was able to provide higher quality training that ultimately impacts sales.

Reduced Administration

A major services firm was dedicating over 180 hours to the creation of a key report that summarized evaluation data from learning programs. By using the Metrics that Matter tool to automate the data collection, storage, processing, and reporting of key metrics the organization was able to create a report that provided all the same data almost instantaneously, saving the organization approximately $36,000 in administrative fees to create this one report.

Mortgage Firm

A large mortgage firm was investing significant time and resources into an intensive new hire program. Despite this intensive program the organization was still experiencing significant turnover in the first 90 days. By using measurement data and making data driven decisions the organization was able to pinpoint ineffective aspects of the new hire program and ultimately saved $2.4 million that was used toward higher impact programs.

Swiss Re: Global Approach to Measuring Learning

Founded in Zurich, Switzerland in 1863, Swiss Re’s global focus has been to ensure that learners are provided with a consistent training experience across their three Academies. Using a consistent measurement approach helped to achieve this goal. This case study is about Swiss Re’s implementation and data analysis.

WellPoint’s On-Boarding Success Reduces New Hire Turnover

WellPoint had a problem: too many new hires were leaving within the first year of employment, and turnover during the critical first 90 days of employment was between 25-30% – higher than WellPoint’s goal. Within only a few months of engaging KnowledgeAdvisors to measure key metrics, WellPoint was able to recognize several quick wins and retain 93% of new hires identified as flight risks, saving the organization considerable time and effort in their hiring and on-boarding processes.

Other Case Studies

Microsoft

  • Microsoft Leverages Metrics that Matter® to Manage Its Certified Learning Channel Learn how Microsoft has used the power of Metrics that Matter® to help it better manage its training services and customer relations. More

CNA Insurance

  • CNA Insurance Taps the Power of Metrics that Matter® for Its Leadership Development Program Learn how CNA Insurance leveraged Metrics that Matter to measure critical milestones within its leadership program. More

New Horizons

  • New Horizons Rotterdam Center Leverages Metrics that Matter® to Validate Knowledge and Skills Learn how the New Horizons Learning Center tapped the power of Metrics that Matter to help them showcase the value of training to its customers. More
  • New Horizons Hawaii Demonstrates Value of Training with Metrics that Matter® Learn how New Horizons Hawaii responded to a significant RFP by mining Metrics that Matter® to showcase the value they had created. More

Nebraska Public Power

  • Nebraska Public Power Leverages Metrics that Matter® Pilot Program to Plan for Learning Measurement Learn how Nebraska Public Power used a ‘try before you buy’ program to validate the measurement process in the eyes of its decision makers. More

Exelon

  • Exelon Leverages Metrics that Matter® to Evaluate and Test Thousands of Employees Learn how Exelon tapped into the power of Metrics that Matter® to help it evaluate and test its employees for a critical software training program. More

Eaton Corporation

  • Eaton Corporation’s Comprehensive, Automated Approach to Learning Analytics Learn how Eaton Corporation integrated Metrics that Matter® with their LMS for a completely automated measurement process. More

Roosevelt University

  • Roosevelt University Evaluates Its Fully Online Program with Metrics that Matter® Learn how an organization in the academic space leverages Metrics that Matter® to collect student and instructor feedback on their Online classes to efficiently and effectively evaluate performance. More

Grant Thornton

  • Showing Value is Critical to Grant Thornton Learning Strategy Learn how Grant Thornton uses Metrics that Matter® to demonstrate value within their corporate university. More

Caterpillar

  • Leveraging Learning Analytics Technology at Caterpillar Learn how Caterpillar uses Metrics that Matter® to forecast learning demand and validate delivered results. More

Defense Acquisition University

  • Defense Acquisition University (DAU) Manages Workforce Performance with Metrics that Matter® Learn how DAU uses sophisticated data marts integrated with Metrics that Matter® to make timely operational decisions. More

Ninth House

  • Ninth House Measures Success with Metrics that Matter® Learn how Ninth House calculates a financial ROI on its unique blended learning leadership development programs through Metrics that Matter. More

Cable Television Company

  • A cable television company Uses Metrics that Matter® to Quantify the ROI of a Major Leadership Initiative Learn how they conducted an ROI impact study using Metrics that Matter® on a 2-day leadership workshop. More

Financial Services, Hospitality, and Pharmaceutical Companies

  • Metrics that Matter® Learning Analytics at a Major Financial Services Company Learn how this financial services company uses Metrics that Matter® for testing and evaluation. More
  • Hospitality Company Uses Metrics that Matter® to Monitor and Track Learning Initiatives Learn how this hospitality company uses Metrics that Matter® to train a diverse and decentralized workforce on over 2,000 properties worldwide. More
  • Pharmaceutical Company Uses Metrics that Matter® to Validate the Value of Its Leadership Program Learn how this Pharmaceutical company collaborated with KnowledgeAdvisors to measure a strategic and visible senior executive leadership initiative. More