Learning Analytics 2-Day Workshop

2012 Schedule (All Workshops are In Chicago unless Otherwise Noted):
According to research, proving the value and ROI of training is the #1 challenge of learning and development organizations. Another recent research finding found that nearly 40% of training isn’t utilized, resulting in significant wasted resources.

That’s why KnowledgeAdvisors offers a special workshop devoted to this topic. If you are trying to continuously improve your learning organization, or demonstrate the impact training made on the organization, this workshop will arm you with the tools and insights you need to be successful at doing it. Included in the workshop will be case examples from organizations like CNA Insurance, PeopleSoft, Microsoft, Eaton Corp, New Horizons Technology Training Centers, Discover Financial, Exelon, British Telecom, and Sprint/Nextel Communications, Inc. Also included will be research study results on Best Practices in Learning Analytics where over 100 organizations were benchmarked on current and future learning measurement practices. Also included will be research study results on Change Management when Migrating to Learning Analytics where over 50 companies were benchmarked on how they manage change associated with learning measurement. Copies of the actual research reports will be provided as reference material. Finally, participants will receive a complimentary copy of KnowledgeAdvisors Human Capital Contribution Model^TM
which provides a process and approach toward measuring human capital.

Past Participant Results:

“I will revise our current scorecard to reflect these more relevant key indicators”
“I will use the evaluation samples to redefine our participant evaluation forms.”
“I will standardize our data collection instruments for the 5 learning levels.”
“Providing practical methods of assessing and reporting in succinct yet impactful scorecards was most useful to me.”
“The examples quoted and the practical tips and tools were most useful to me.” * 90% of participants felt the training was a significantly worthwhile investment of their time and money.
80% of participants felt the program would have significant contributions to improving quality within their learning organization
89% of participants gained significantly new knowledge and skills from the program
The program had a 7 to 1 ROI in terms of increased benefit over the cost of the workshop

Course Objectives:

Discuss the business case for learning measurement
Provide an overview of best practices in practical yet credible learning measurement
Provide methods to reasonably align learning to business impact
Describe ways to analyze learning data from a business and statistical perspective
Discuss key performance indicators for learning (efficiency, effectiveness, outcome)
Review the elements of taking action with metrics
Discuss how to create a learning measurement dashboard
Review how to measure and manage scrap learning and manager engagement
Discuss the principles of measurement maturity and measurement sustainability

Course Outline

Day One

I. Business Case for Learning Measurement

Discuss the link to learning and financial impact
Discuss how to build a business case for learning measurement

II. Best Practices in Practical Learning Measurement

Introduce ‘Smart Sheet’ evaluation concept
Review the measurement process and discuss where to streamline it
Provide an overview on integration of measurement with LMS
Exercise regarding best practices in learning measurement

III. Discuss 6 Approaches to Align Learning to Business Impact

Discuss the Smart Sheet design and key components
Discuss the Human Capital ROI model and how to calculate and use it
Discuss the Business Result ROI model and how to calculate and use it
Discuss the use of business result templates for planning for impact
Discuss the concept of correlating actual results to learning activity and scores
Discuss the use of causal models for highly precise impact analysis
Exercise or Examples of Approaches in Practice

IV. Business Relevant Analysis

Define what is business relevance
High level overview of statistics for analysis
Discuss ways to make data actionable (goals, benchmarks, trends, dashboards, executive reports)
Present additional business relevant examples
Exercise on business relevant analysis

Day Two

I. Performance Optimization Metrics

Provide overview of Performance Optimization Model
Identify ways to use 6 Sigma concepts to measure learning
Outline the efficiency, effectiveness and outcome metrics for learning

II. Creating a Learning Measurement Scorecard/Dashboard

Provide steps to creating a sustainable dashboard process.
Review a learning dashboard detailed example
Exercise on dashboard

III. Scrap Learning and Manager Engagement

Define scrap learning
Review specific evaluation questions that measure scrap learning
Discuss practices for engaging managers in support of learners
Exercise on scrap learning and manager engagement

IV. Measurement Maturity and Sustainability

Review the measurement maturity curve and attributes
Review 8 principles of measurement maturity and sustainability
Exercise on Maturity and Sustainability

V. Change Management in Learning Analytics

Review Change Management Principles
Present results of change management research

VI. Conclusions and Wrap-Up