Learning Analytics 2-Day Workshop

2010 Schedule (All Workshops are In Chicago unless Otherwise Noted):

According to very recent research, proving the value and ROI of training is the #1 challenge of learning and development organizations. Another recent research finding found that nearly 40% of training isn't utilized, resulting in significant wasted resources. That's why KnowledgeAdvisors offers a special workshop devoted to this topic. If you are trying to continuously improve your learning organization, or demonstrate the impact training made on the organization, this workshop will arm you with the tools and insights you need to be successful at doing it. Included in the workshop will be case examples from organizations like CNA Insurance, PeopleSoft, Microsoft, Eaton Corp, New Horizons Technology Training Centers, Discover Financial, Exelon, British Telecom, and Sprint/Nextel Communications, Inc. Also included will be research study results on Best Practices in Learning Analytics where over 100 organizations were benchmarked on current and future learning measurement practices. Also included will be research study results on Change Management when Migrating to Learning Analytics where over 50 companies were benchmarked on how they manage change associated with learning measurement. Copies of the actual research reports will be provided as reference material. Finally, participants will receive a complimentary copy of KnowledgeAdvisors Human Capital Contribution Model^TM which provides a process and approach toward measuring human capital.

Past Participant Results:

* "I will revise our current scorecard to reflect these more relevant key indicators" * "I will use the evaluation samples to redefine our participant evaluation forms." * "I will standardize our data collection instruments for the 5 learning levels." * "Providing practical methods of assessing and reporting in succinct yet impactful scorecards was most useful to me." * "The examples quoted and the practical tips and tools were most useful to me." * 90% of participants felt the training was a significantly worthwhile investment of their time and money. * 80% of participants felt the program would have significant contributions to improving quality within their learning organization * 89% of participants gained significantly new knowledge and skills from the program * The program had a 7 to 1 ROI in terms of increased benefit over the cost of the workshop

Course Objectives:

* Articulate the business case for learning measurement * Discuss the current trends in learning measurement * Provide an overview of a process and toolset to measure learning's impact on human capital * Provide an overview of learning analytics and measurement models * Illustrate analytics that are practical and scalable to do * Present KnowledgeAdvisors valuation models * Discuss learning Key Performance Indicators * Present a process and macro/micro components of learning analytics dashboards * Review change management implications associated with learning analytics * Present best practices of learning analytics

Course Outline

Day One

I. Business Case for Learning Measurement

a. Why metrics are a priority b. Review examples from companies stating its priority c. Exercise regarding your business case for learning measurement II. Current Trends in Learning Measurement Today

a. Review research results on learning measurement trends b. Review the need to measure human capital c. Exercise on measurement trends, how do you compare? III. Review Human Capital Contribution Model

a. Provide an overview of the model’s five steps b. Present real-world examples of each step in practice c. Exercise on model IV. Overview of Learning Analytics and Measurement Models

a. Define components of comprehensive of analytics b. Define the Kirkpatrick Levels I-IV Model c. Define the Phillips Level V Model and the ROI Process d. Exercise on measurement methodologies V. Present Measurement Method that is Practical and Scalable

a. Discuss measurement challenges b. Review components of measurement process c. Present evaluations that provide ‘reasonable indicators’ d. Present technology tips to leverage for learning analytics using case examples e. Exercise on practical and scaleable measurement methods

Day Two

I. Present Valuation Models of KnowledgeAdvisors

a. Discuss when to use each model b. Review each model’s calculations c. Provide examples of each model using case examples d. Exercise on measurement models of KnowledgeAdvisors II. Discuss Learning Key Performance Indicators

a. Review performance based indicators b. Review operational based indicators c. Discuss performance scorecards for learning and non-learning d. Discuss the concepts of learning analytics dashboards e. Exercise on key indicators III. Change Management in Learning Analytics

a. Review Change Management Principles b. Present results of change management research c. Exercise on change management IV. Best Practices in Learning Measurement