Webinars
Learning & Talent Measurement Experts Webinar Series
The business case for measuring and communicating results from learning and human capital investments is growing as organizations feel the pressure to perform optimally during the current economic climate. And yet even in the good times, getting a seat at the table requires being able to show the value your efforts in learning and talent management bring to the organization.
That is why KnowledgeAdvisors is presenting the following Measurement Expert Webinars:
(All webinars take place at 10am unless otherwise indicated. Local toll numbers are included and available for the following countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom).
Jump to Previous Webinars for Recordings and Presentation Decks
Upcoming Webinars
CareFirst: Centralizing a Decentralized Training Environment
This session highlights how CareFirst leveraged KnowledgeAdvisors Metrics that Matter® to centralize a decentralized learning organization. Discover how Carefirst integrated Metrics that Matter® with its PeopleSoft Learning Management System to obtain a centralized repository for data collection, eliminate manual processes, utilize automatic reporting to complete items such as quarterly reports and dashboards and so much more!
| Registration | Date | Time |
| Register | February 7, 2011 | 10:00am Central Time |
Measuring Strategic, Visible and Costly Learning Programs
This presentation will share why measuring critical programs like leadership development, sales training and on-boarding are vital to program managers. The session will then go through the major elements of a measurement plan to successfully and comprehensively generate quantitative and qualitative metrics in a timely and practical manner with limited resources. Examples of tools such as a key performance indicator matrix, a communication plan, sample smart sheet evaluations and sample reports, including dashboards, will be shared.
| Registration | Date | Time |
| Register | February 9, 2012 | 10am Central Time |
Previous Webinars
KnowledgeAdvisors is also pleased to provide you with encore presentations of previously conducted webinars. If a recorded session is available, click on the title of the session to begin downloading or viewing the presentation.
Creating a Robust Learning Measurement Strategy
This webinar is designed for learning and talent management practitioners to articulate a business case for measuring talent investments. It will help you articulate the value of a learning measurement and evaluation strategy for your organization, identify the critical elements of an impactful strategy and describe the process to build a compelling measurement and evaluation strategy.
The Role of the Learning Measurement Analyst
The role of the learning measurement analyst is often mysterious hard to define. It’s no wonder, many L&D professionals are unfamiliar with the role and don’t know how to staff it, especially when potential candidates often speak a different language (statistics) and even call themselves by off-putting and cryptic titles like psychometrician, data evangelist, and info-maniac. KnowledgeAdvisors hopes to demystify the learning measurement analyst position and provide insights about the key knowledge, skills and behaviors that should be sought when hiring candidates. How? Four panelists who are current employees of KnowledgeAdvisors will discuss their roles as analysts at prior companies as well as their role in hiring others. Via a facilitated discussion and a Q&A session with attendees, the panelists will provide insights about the learning measurement analyst role.
Preparing a Year End Learning Executive Summary
Enterprises are swimming in data from ERP systems. HRIS, LMS and others. Add training evaluation systems to the mix and the reporting process can get overwhelming. As the leader in learning measurement evaluations, KnowledgeAdvisors has a well-defined perspective about what should and should not be isolated, analyzed and reported. The purpose of this webinar is to share our reporting framework with you so you can easily structure your Year-End Learning Summary for your executives and effectively demonstrate the value of your learning organization to the company.
Making 360s Smarter and Simpler
Sharing industry best practices, and years of real world experience, to increase the effectiveness and efficiency of your 360 degree assessment process.
Reporting Talent Development Metrics to Executives
This presentation will share the critical components that senior learning leaders are looking for in executive reporting as well as the key elements that business leaders expect to see when reviewing metrics from learning organizations. The session will share components of a major executive reporting initiative and offer practical yet credible advice to link learning to business outcomes.
Case Study: Implementing Talent Development Executive Reporting
Boeing and KnowledgeAdvisors will collaborate to share their experiences in compiling data, generating reports and conveying analysis to executives leveraging the principles of talent Development Reporting and a report complimentary to executive reporting known as the Talent Development Executive Report. Steve of Boeing will discuss the experiences he had from a practitioner view in gathering data and understanding the outcomes. Jeff from KnowledgeAdvisors will discuss how any organization can use concepts of efficiency, effectiveness and outcome metrics to produce meaningful executive reports for learning. All participants will receive a complimentary copy of a Talent Development Executive Report draft they can have for future reference as well.
A Practitioner’s Use of Learning Measurement Tools to Drive Decision Making
Danny Brown spent several years as the learning analytics leader within a multi-billion dollar telecom company. Learn his first-hand experiences in driving measurement strategy, using measurement tools and technologies and overcoming measurement challenges.
Long-term Effectiveness of Metrics That Matter® for Small and Medium Businesses
Jack Welch said, “What gets measured gets done,” which brought a wave of measurement to many unmeasured aspects of business. L&D organizations have benefited from this up swell in measurement as businesses have implemented LMS, HRIS and evaluation systems which promised to demonstrate performance and efficiency improvements. KnowledgeAdvisors has recently undertaken a research project to demonstrate the value of its proprietary training evaluation system, Metrics That Matter® for small and medium sized businesses. This research is a continuation of a similar study conducted earlier this year which demonstrated the value of Metrics That Matter® for large corporate universities.
Executive Reporting Needs
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Much like the communication gap between generations, there is a persistent communication gap between L&D and the C-suite for many organizations. The C-suite often asks for information about the effectiveness and impact of learning interventions. When L&D provides information, such as LMS efficiency metrics or Kirkpatrick’s effectiveness metrics, the C-suite shrugs and wonders why L&D still lags other areas in its ability to provide business-relevant information. The purpose of this webinar is to share recent research about the reporting gap between L&D and the C-suite. More importantly, KnowledgeAdvisors has a recommended solution for closing the communications gap and will share it here.
Metrics that Matter® Best Reporting Tips
A training workshop for anyone interested in seeing how a world class learning evaluation and reporting system can be used to provide reports for meeting various learning stakeholder needs.
Spring 2011 Release: MTM Core Functionality
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At our annual Autumn User Groups in 2010, KnowledgeAdvisors gained a fresh perspective by taking customer feedback to the next level, incorporating it into our solution and as a result, doing what we do better. With this release, we spring forward by focusing on creative and insightful user enhancements that are all about you…as a Metrics that Matter® user, in terms of:
- Reporting: Executive Reporting, Report Management, Benchmark Selection, Date Selection
- Data collection: Mobile Support, Progress Indicator, Email Styling and Configuration
- Administration: Class Add/Edit, Evaluation and Survey Authoring, Evaluation Download to PDF/Word 2007
Valid and Reliable Testing Procedures
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Testing is a valuable tool for evaluating the effectiveness of training. It aligns directly with Kirkpatrick’s Level 2 approach (and Phillips), and when done properly can help diagnose what learners knew before training and what they gained during it. The webinar will cover the basics of testing as well as best practices related to thresholds, pre-course testing, knowledge gain, and continuous improvement.
Using Metrics that Matter® for Executive Reporting and Dashboards
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Discover approaches to communicate the business outcomes and value of learning to executives and clients using reports and dashboards in Metrics that Matter®. Learn how to establish a quarterly talent development reporting process that consumes little time but produces impressive results.
How to Measure Informal and Social Learning Investments
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Informal learning measurement (social networks, performance support, coaching) is on the rise. It is important to think about measuring this investment and comparing it against formal programs to determine its mix and place. Questions such as what, when and how to measure informal learning are challenges faced by practitioners using informal learning. This webinar will discuss informal learning capabilities, how to measure them and what resources are available to make measurement practical.
Talent Development Reporting Principles: Next Generation Executive Reporting for L&D
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For many years the learning profession has been challenged in reporting performance to executives. Recently an all star cast of CLO’s from major corporations convened to address this issue and create a common set of reporting principles the profession could leverage to have more meaningful dialogues with senior executives regarding learning performance. This session will review the history and context of the reporting principles and provide in-depth descriptions of each of the recommended reports as well as the future for executive reporting within learning and development.
Best Practices to Increase Learning Evaluation Response Rates
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This webinar is designed to provide insight into the importance of response rates when interpreting and analyzing data for decision making purposes. Overall objectives include: 1) Best practices for increasing response rates, 2) How, why and why to get stakeholder buy-in 3) Difference between business significance and statistical significance.
Transforming Metrics that Matter Data Analysis to Causal Model Executive Decision-Making
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Transforming Metrics that Matter® (MTM) data analysis to causal model executive decision-making In this dynamic webinar, Dr. Nick Bontis will present the results of a sophisticated methodological approach to evaluating the learning enterprise of an organization. Specifically, he will review population wide data analysis and the corresponding predictive learning impact model. Then, he will contrast the base model with a case study featuring a specific MTM client and how it used causal models to transform its learning investment and provide specific actionable recommendations to senior executives within the firm.
Metrics that Matter® Automating the Bersin High Impact Framework
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An overview of the High Impact Measurement Framework from Bersin & Associates will be discussed. This will be followed by a discussion and demonstration of technology tools from KnowledgeAdvisors which has adapted the spirit of the High Impact Measurement Framework into its world-class learning analytics technology, Metrics that Matter® (MTM). Using MTM to power the High Impact Framework allows learning practitioners to deploy the framework in a credible yet practical and repeatable manner.
Business Impact: The Value of Implementing Metrics that Matter®
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If your company invests in Metrics That Matter®, will the value be so obvious to your stakeholders that they won’t question (or question very much) whether you should use the system? This webinar will answer both of these valid questions which are often asked by prospective clients who are kicking the tires on the Metrics That Matter® (MTM) system to understand whether it will fulfill measurement needs and business requirements. KnowledgeAdvisors will demonstrate the value for clients by conducting our own research on the impact of our system. We have gathered data from our clients who have experienced the value of MTM in two ways: 1) via surveys and 2) by analyzing data in the MTM system.
Practitioner Series: Newell Rubbermaid’s Measurement Journey and Metrics that Matter® Usage
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Mr. Mike Perkins, of Newell Rubbermaid, will describe the business case and history of Newell Rubbermaid’s learning measurement model and processes. The presentation will also provide a practitioner perspective on how Newell Rubbermaid leverages their learning evaluation system, Metrics that Matter, to collect and report evaluation data for timely decision making and analysis.
Differentiating Learning Measurement from Learning Management
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This webinar will present the case that a learning management system is a transaction processing system while a measurement system is a business intelligence tool. It will then highlight the typical features one can find within an LMS for measurement and then differentiate the additional capabilities that a measurement system offers. Finally, it will discuss how measurement systems easily integrate with learning management systems.
Why Measure Learning with Metrics that Matter®?
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This webinar highlights the benefits of using a tool like Metrics that Matter to do the administrative elements of measurement allowing practitioners to focus on analysis and data driven decision-making. The session will highlight the key elements of Metrics that Matter, including Smart Sheets and benchmarks as well as the origins of the systems based on accepted methodology. It will then highlight key reports that practitioners can use for credible and timely business intelligence.
Building Human Capital and L&D Dashboards
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This webinar will focus on the steps to building a robust Human Capital or L&D Dashboard. Topics will include: developing and determining key performance indicators for different audiences, the process for building a dashboard, as well as data visualization techniques to consider.
Autumn 2010 Release: Informal Learning & Program Measurement Experience
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Our Autumn Release marks a deep dive into Informal Learning and Program Evaluation. Learn about these new modules that will allow organizations to take advantage of innovative yet simple solutions to gauge reaction and effectiveness of blended learning programs. New program measurement enhancements will be discussed that take into account formal/informal learning, allow for aggregation of program instances, drill down into program components and allow comparison amongst unique programs. The webinar begins at 10am Central Time and runs for 90 minutes.
Developing a Practical MTM Reporting Strategy
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Have you ever asked yourself: “What Metrics that Matter (MTM) reports should I run that align to my stakeholders’ needs?” This webinar is designed to help you determine what MTM reports provide the data needed to inform the decisions your stakeholders are making. The webinar will include: a) How to Determine Stakeholder Needs b) How to Align MTM Reports with Stakeholder Needs c) Best Practices and Recommendations.
Autumn 2010 Release: Enhancements to Metrics that Matter’s Core Functionality
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Overview of the features and functionality that will be released on Nov 22. The release is aimed at evolving the experience of a Metrics that Matter’s user. In terms of usability and functionality, highlights will include: a new Multi-Level Analysis Report, an updated learner evaluation experience, expanded Word downloads for reports, the ability to schedule Executive Summary reports, a new design for the Report Filters, a new system log to monitor Email Delivery, an Activity Data Dashboard widget, and self-created custom demographics in Measurement Program. The webinar begins at 10am Central Time and runs for 90 minutes.
Building a Robust Learning Measurement Strategy
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This webinar is designed for learning and talent management practitioners to articulate a business case for measuring talent investments (learning, engagement, performance, competencies, recruiting) in times of dramatic economic volatility. The webinar will provide real quantitative metrics in the form of cases and research that provide evidence of human capital and learning investments providing tangible value in the form of revenue growth, cost savings, productivity gains, customer satisfaction, reduced error rates, increased talent retention, and increased workforce performance.
Practical and Scalable Level 2 Testing Approaches
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Testing is a valuable tool for evaluating the effectiveness of training. It aligns directly with Kirkpatrick’s Level 2 approach (and Phillips), and when done properly can help diagnose what learners knew before training and what they gained during it. The webinar will cover the basics of testing as well as best practices related to thresholds, pre-course testing, knowledge gain, and continuous improvement.
Practitioner Series: What Cincinnati Children’s Hospital Medical Center is doing for Measuring Learning
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Daniel McLinden & Stacey Farber of Cincinnati Children’s Hospital Medical Center will describe the business case and history of their organization’s learning measurement model and processes. The presentation will also provide a practitioner perspective on how CCHMC leverages their learning evaluation system, Metrics that Matter, to collect and report evaluation data for timely decision making and analysis.
KnowledgeAdvisors Updated Standard Evaluations & Portfolio Evaluation Model
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This webinar will review several updates to the content of KnowledgeAdvisors’ Standard Evaluations, as well as new templates that are available to provide a more targeted evaluation approach based on the Training Portfolio Evaluation Model, which segments courses according to their expected impact on the business.
Demonstration of Metrics that Matter®
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Metrics that Matter® is KnowledgeAdvisors on-demand evaluation software and robust reporting technology used by many of the world’s great companies and governmental agencies. In fact, four of the five largest accounting firms, three of the last five winners of Training Magazine’s Top 125 and the World’s Largest Corporation tap the power of MTM to measure the effectiveness of their learning investments.
Practitioner Series: Jet Blue Measurement Journey & Metrics that Matter Usage
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Ms. Teri Schmidt of Jet Blue will describe the business case and history of Jet Blue’s learning measurement model and processes. The presentation will also provide a practitioner perspective on how Jet Blue leverages their learning evaluation system, Metrics that Matter, to collect and report evaluation data for timely decision making and analysis.
Measuring Informal Learning: What, When, How
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This webinar will discuss the current state of informal learning and how organizations are using it in the workplace today. Then, the major emphasis will be on measuring informal learning programs. Specifically we will share critical constructs to measure, the points in time to gather the data, and the process and enablers to carryout measurement.
How to Design and Utilize Effective Training Needs Assessments
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This webinar will provide insight on the fundamentals of Talent & Performance Needs Assessment design, and considerations to keep in mind to maximize project success.
Approaches to Linking Training to Business Results
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This webinar will go through six approaches that talent development practitioners can do to better show the link between learning and business outcomes. The approaches range from the practical and efficient to the highly statistical and precise.
Testing and Assessments: Maximizing Talent Effectiveness
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Metrics that Matter’s® provides a holistic solution for Testing and Assessment. Learn about the best practices of using our world-class testing tool to create and administrate powerful scenario-based assessments, cognitive skills tests and more. This new release (on May 15th) allows you to new question structures: ranking, matching, and multi-select questions to compliment a robust set of yes/no, true/false, essay, short answer, and multi-option questions. This powerful module saves time with the automatic grading, feedback reports and test certificate generation.
Check-in To Change ®: Driving Managers/Learners Engagement for Results
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Learn about our new Measurement Program that drives results through a more collaborative manager/employee relationship with actionable reporting of the percent of results that exceeded goal and the quantification of the results themselves. Check-in to Change® is a great way for program managers to check in on what happens before and after a participant leaves the program while facilitating and managing the interaction between manager and employee.
Research Results and Best Practices for Engaging Managers in the Learning Process
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This webinar will highlight recent research on what organizations are doing to engage learners and managers in collaborating before, during and after a program to optimize learnings impact. It will also explore innovative tools to arm L&D practitioners with effective resources to facilitate this process.
Release 12.0: Enhancements to Metrics that Matter’s Core Functionality
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Overview of the features and functionality that will be released on May 15th. Highlights will include: New interface, Defect Identification Report, Continuous Improvement Dashboard, Effectiveness Quadrant Report, Process Control Chart, Evaluation Deletion, Ad-hoc Surveying Tool, Answer Sharing, and Employee Pulse on Smart Sheets.
Practitioner Series: Grant Thornton
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Grant Thornton will present its measurement journey. It will cover the business case for measurement and how it uses metrics at a strategic and tactical level to manage L&D investments.
Practitioner Series: Hill Air Force Base
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Ken Woodard of Hill Air Force Base will articulate Hill’s business case for learning measurement as well as how they use Metrics that Matter® measurement tools to benchmark and quantify learning performance.
Project Assessment in Metrics that Matter®
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Version 11.2 marks a deep dive into the performance pillar of Human Capital measurement through the release of a new module, Project Assessment. This module will allow organizations to evaluate both project team members and project outcomes and will integrate the multi-rater or 360° functionality into the larger process of project evaluation.
Managing Change When Implementing Learning or HR Measurement
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Are you launching new tools, processes or capabilities for learning measurement or HR analytics? Or, are you in the midst of your implementation and starting to see glimmers of resistance? Too often, organizations only consider the technical or process aspects of their implementation and fail to address the people issues that inevitably surface when implementing a major change effort. Unfortunately, this lack of attention to the people issues can have significant consequences and affect your ability to attain your implementation goals and outcomes. A well thought-out change management strategy, adapted to your organization’s culture, can mean the difference between a successful implementation and an abandoned effort. This webinar will address key issues related to managing change and review common tools and techniques to help you manage that change.
Applying Six Sigma Process Improvement to Learning Measurement
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This webinar will provide an overview of 6 Sigma, a management approach that identifies and reduces defects and yields substantial process improvement. It will then specifically discuss how this credible approach applied by many business processes can be applied to Learning and Development to identify defects in quality, effectiveness, impact, and manager support. The quantification of defects can lead to continuous improvement yielding better end results for the learner and the organization. This webinar will be presented by KnowledgeAdvisors Chief Operating Officer, Jeffrey Berk.
Metrics that Matter® Release Webinar
Watch Windows Media | Download v11.2 Release Guide (pdf)
Version 11.2 of Metrics that Matter® adds a number of new capabilities to the learning analytics tools, multi-rater tools, dashboards, and actual results tracking features in Metrics that Matter®. This webinar will provide an introduction to the new functionality being released including:
- Several new narrative reports that automatically summarize data gathered throughout Metrics that Matter® to make communication easier with key stakeholders.
- Dashboard enhancements that will allow users to more easily customize dashboards and share them with stakeholders.
- Enhancements to our multi-rater technology to benefit organizations with employee populations that do not have email.
- Enhanced data upload capabilities that increase the flexibility of the Metrics that Matter® tools for tracking actual business results.
- Usability enhancements to the Metrics that Matter® Beta interface and tools to increase efficiency by allowing you to multi-task in the system while reporting actions execute in the background
Why is ROI Controversial? With Dr. Jack Phillips
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ROI in learning appears to be sparking controversy in recent times. In 2009 when KnowledgeAdvisors held its annual Symposium, the topic was debated and contested. Leading advocates and pioneers in the learning space are Drs. Jack and Patti Phillips who lead the ROI Institute, and organization that has brought accountability to the profession. They have worked tirelessly to build a process that provides the learning practitioner a set of tools to measure learning’s value like a business measures any other investment. This webinar is complementary to Dr. Phillips’ recent white paper released by KnowledgeAdvisors. Dr. Phillips provides his feedback on the healthy, current state of ROI in learning, the perspectives that ignite controversy, and practical tips to effectively use ROI and overcome barriers in doing so.
Generating Motivation & Buy In: Essential Elements for Producing Measurable Results
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Research shows that motivation and buy-in are essential to the successful and measurable outcome from any learning program. And, in fact, these may be the most important elements, surpassing content and design, instructor competence and preparation, and, timing and application. Ensuring motivation and buy-in does not and should not be left to chance. What’s needed – and what has worked – are well designed, implemented and coordinated programs targeted at managers, learners and the organization as a whole. In this interactive and lively webinar, KnowledgeAdvisors’ Chief Operating Officer, Jeffrey Berk and industry expert, Lance Dublin, will share with you the concepts and principles that form the basis for a successful program and best practices targeted at each of these three key audiences. Come and learn what works well and what doesn’t, and important tips and tricks that will ensure motivation and buy-in for your learning programs.
Data Visualization
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Have you ever looked at a slide deck filled with graphs, charts and tables and wondered what it all meant? Have you ever presented your learning results to senior leaders that elicited nary a reaction? Do you want to improve how you present your data so that it has an impact? This webinar provides an introduction to the field of Data Visualization. Presenter Peggy Parskey takes you on a brief tour of the field and enables you to better understand the principles of visualizing your results so that your viewers can gain insights and clearly identify what they should do with this information.
Best Practices for Evaluating Onboarding Program Effectiveness
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Increasing recruiting costs combined with dwindling talent pools have created a critical need for Human Resources departments to create and maintain an effective on-boarding program. Research has shown that successful on-boarding improves new hire retention and takes speed-to-competency to the next level, both of which increases productivity of the business.
Learning Analytics: Evaluating & Measuring Value
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Note: Audio begins about 40 seconds into the presentation. When viewing, you can fast forward to there. Recent research indicates that demonstrating the value and impact that learning has on an organization is the top challenge facing learning & development practitioners. Another recent research finding found that nearly 40% of training isn’t utilized, resulting in significant wasted resources. That is why KnowledgeAdvisors is conducting a special webinar devoted to learning analytics methods and best practices to help you understand the underpinnings of evaluating and measuring the value of your learning investments.
