Archive for October, 2005
Metrics that Matter® Learning Analytics at a Major Financial Services Company
Company Overview: Ordering Retin-A no rx, The organization is in the financial services industry and is one of the top 25 largest banks in the United States. Farmacia Retin-A baratos, The company employs over 15,000 people and has over 1.5 million customers, South Carolina SC S.C. . Acheter Retin-A discount, Description of Learning Program: The Learning and Development Team of the financial services organization supports the retail banking and mortgage business units comprised of 8,800 employees at 600 locations, köpa Retin-A. Goedkope Retin-A apotheek, The team offers over 100 training courses
Measurement Approach: The approach of the financial services organization was to proactively show the effectiveness of learning programs. A small-scale pilot was initially done with Metrics that Matter®, cheap Retin-A without prescription. Surveys were created that tied learning to business strategy and were modified based on learning delivery and to accommodate learners with limited access to technology, ordering Retin-A no rx. Halvalla Retin-A apteekki, The approach included the use of Post Event (end of class) evaluations to measure quality and predict effectiveness. Follow-up instruments were deployed to measure impact on the job, Wisconsin WI Wis. . Ohio OH , Tests were conducted through Metrics that Matter® to validate knowledge transfer and skill competency.
The financial services organization focused on educating the workforce and the users of the analytics technology on why and how this process and technology functions, acheter Retin-A. Ordering Retin-A no rx, The process was integrated into the course manager’s area of accountability so it had ownership. Iowa IA , Measurement Obstacles: Many employees work at bank branches without access to email, preventing them from receiving end of class surveys electronically, cheap Retin-A no rx. Maryland MD Md. , Paper is often used to collect the data and the financial services organization was able to outsource the processing of the paper to KnowledgeAdvisors to save time and cost. Further once processed, buy Retin-A pills, Retin-A pills, the organization can view reports without having to perform calculations on raw data inputs. Both paper and electronic evaluations are stored and reported in a single database therefore allowing for a centralized reporting access, order Retin-A from canada.
Measurement Successes: Several reports are used by the Learning and Development team, ordering Retin-A no rx. Køb discount Retin-A, Qualitative comments can be queried and reviewed to pinpoint success and improvement opportunities. Quantified calculations of questions and answers that display the variance in the data as well as the mean score are reviewed on a regular basis to monitor course performance, billig kaufen Retin-A. Cheap Retin-A from canada, A testing summary report is reviewed for each class that has a test. The system automatically grades the tests and identifies participant exam scores, ostaa halvalla Retin-A. Ordering Retin-A no rx, This helps ensure knowledge transfer occurred and helps to improve the course overall. Comprare Retin-A, A powerful report is the Report Card. This is setup to be generated and emailed automatically by the system on a monthly basis, cheapest Retin-A in the world. Comprar Retin-A de descuento, The Metrics that Matter® system sends reports to the course manager and their supervisor. It pinpoints each performance attribute of the training (satisfaction, Retin-A discount, New Hampshire NH N.H. , effectiveness, impact, results and ROI) and benchmarks each course against the internal benchmark database maintained in Metrics that Matter®. This allows management to proactively manage the operation, ordering Retin-A no rx.
To manage both in-house and contract trainers a Comparative Performance Report is used to show the quantitative scores of each instructor against each other and a benchmark. It ensures consistent quality.
A summary scorecard that is specifically meant to show value to clients and stakeholders is run when key programs occur. For example a key program was a customer service focused new employee orientation. The report showed quality ratings above 90% and 85% of attendees felt the program had a significant impact on customer satisfaction.
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Cable Television Company Uses Metrics that Matter® to Quantify the ROI of a Major Leadership Initiative
Company Overview: Ordering Retin-A, This cable television company employs approximately 1,700 people in one of its locations. Købe Retin-A online, The service area covers most of Central North Carolina and has over 500,000 subscribers of digital video, For Retin-A online, Cheap Retin-A online cheap, high speed data, and voice over internet protocol (VOIP) digital phone service, buy Retin-A no prescription. Retin-A ordine on-line, Description of Learning Program:In response to a request from one of the directors, a leadership development workshop was conducted for the nine directors who accepted the invitation to attend, online Retin-A. Retin-A generic, The directors who attended were from sales, marketing, buy generic Retin-A, Köpa rabatterade Retin-A, collections, commercial services, Retin-A farmacia a buon mercato, Billige Retin-A Apotheke, finance, network operations center, ordering Retin-A online, Connecticut CT Conn. , and construction. The program delivered was Franklin Covey’s 4 Roles of Leadership, order Retin-A online legally. It was a two-day workshop with a week between the two sessions, ordering Retin-A. Retin-A for sale, Pre-work included choosing a real project or initiative to work on during and after the workshop. Individual coaching was offered to all participants and four accepted, cheap Retin-A tablets. Alaska AK , Measurement Approach: A return on investment (ROI) impact study was conducted for this program because of its high level content, visibility, Idaho ID , Order Retin-A, and participants. Using the ROI Methodology developed by Dr, αγοράζουν online Retin-A. Ordering Retin-A, Jack Phillips the organization developed objectives, gathered data, and evaluated results in five levels of learning; reaction / satisfaction / planned action, learning, application, business impact, and return on investment. North Carolina NC N.C. , KnowledgeAdvisors Metrics that Matter® learning analytics technology and its Human Capital Return on Investment tool was used to facilitate the process of collecting, storing, pharmacie Retin-A bon marché, Iowa IA , processing and reporting the metrics.
Metrics that Matter asked the participant to rate the experience in seven areas; instructor, order Retin-A pills, Kaufen Retin-A, environment, courseware, learning effectiveness, job impact, business results, and return on investment. These data gave the organization the Levels 1(reaction, satisfaction, and planned action) and 2 (learning) measures.
Sixty days after the workshop, a follow-up questionnaire was sent via email to the participants. This tool gathered information that measures Levels 3 (application, implementation) and 4 (business impact), ordering Retin-A. The categories of items in the questionnaire are learning effectiveness, job impact, business results, support tools, return on investment, and feedback on how the organization can improve the training to make it more relevant.
Measurement Obstacles: There were very few measurement obstacles. Stressing the importance and visibility of the program was a best practice in ensuring the participants provided objective and timely feedback about the program and its impact on their jobs.
Measurement Successes: The program was designed to improve productivity. Based on analysis of data, productivity was improved by 38% but the program specifically improved productivity by 14% as other factors beyond the training accounted for the other portion o the improvement. The measurement analysis also indicated that 86% of program attendees had significantly improved quality and employee satisfaction. Taking into account the costs of the program and the value of the performance improvements, the analysis showed an 825% ROI and a payback period of 1.3 months. The program is being expanded because of the high benefit to low cost ratio.
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Pharmaceutical Company Uses Metrics that Matter® to Validate the Value of Its Leadership Program
Company Overview: Ordering Retin-A from india, The pharmaceutical firm recognized that cultivating leaders was important to the success of its organization. Buy Retin-A no rx, As a result, the company established a leadership program to build organizational bench strength and groom future leaders, ordering Retin-A. παραγγείλετε online Retin-A, The learning program spans several months and is meant to improve an individuals acumen in key leadership areas such as coaching, building relationships, Oregon OR Ore. , Retin-A online kaufen, communications, and situational leadership, Alaska AK . Kentucky KY Ky. , Measurement Approach: The pharmaceutical firm collaborated with KnowledgeAdvisors to build customized data collection instruments that would be collected at key milestones. One instrument was used to measure satisfaction of the program and to forecast effectiveness, cheapest Retin-A prices, Retin-A online stores, impact, business results and ROI, cheap generic Retin-A. A second instrument gathered data from participants’ months later to re-examine effectiveness, impact, results and ROI, ordering Retin-A from india. Retin-A prescription, Measurement Obstacles: Program participants were from multiple locations and extremely busy. The pharmaceutical firm leveraged automation and technology for the data collection effort to be error free and easy to do, North Carolina NC N.C. . Washington WA Wash. , Metrics that Matter® was used as the collection vehicle whereby a URL was sent to participants and each participant was able to easily submit their data at the end of the program and months later. The learning and development team was then able to quickly run real time reports against this data to assess quality, købe Retin-A online, Indiana IN Ind. , effectiveness, impact, αγοράζουν φτηνά Retin-A, Billige Retin-A apotek, results and ROI.
Measurement Successes: Ordering Retin-A from india, The leadership program has been a success at the pharmaceutical firm. Hundreds of executives have completed the program, Køb discount Retin-A. Retin-A farmacia a buon mercato, Some of the most powerful elements of the program were in the ability to teach executives how to better understand themselves and to communicate better with others. The metrics revealed these critical behaviors, kjøpe Retin-A online. Order Retin-A online without prescription, Further, the data revealed that individuals were able to raise the bar on their overall human capital performance by nearly 8% specifically isolated to the training which translates into a financial return of 3.96 to 1 when considering program cost and value of the human capital being trained (i.e, Retin-A without a prescription. salary), ordering Retin-A from india. Order Retin-A online cheap, This performance improvement was translated into key business results that improved months after completing the program. Nearly 68% of program graduates indicated significant gains in their productivity and 90% indicated significant gains in employee satisfaction results, Retin-A. Online Retin-A, A softer ROI revealed that the majority of program participants felt the program was a very worthwhile investment of company dollars and their work time, especially considering the commitment the company and individual must make to complete the program.
Metrics that Matter® was able to tabulate these results in a timely manner and combine them with qualitative comments (cases from the participants) to paint a very objective and timely view of the program results. Finally, the pharmaceutical firm leveraged the vast benchmark database of Metrics that Matter® to gain business intelligence that measured the leadership program against other programs (internal benchmarks) and against external benchmarks in the systems normative database. This helped the team understand how the program stacked up against internal and external peers.
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Ninth House Measures Success with Metrics that Matter®
Company Overview: Retin-A prices, Ninth House was founded in 1996 and specializes in a unique blended learning approach to leadership development.
Description of Learning Program:Ninth House offers an innovative approach to learning, goedkope Retin-A apotheek. För Retin-A online, Busy executives can engage with Ninth House technology tools via self-paced courses, practice simulations, Georgia GA Ga. , Ordering Retin-A no rx, and Instant Advice® for reinforcement and retention.
Measurement Approach: Ninth House takes a customer-driven approach with its solutions, order Retin-A. Where to buy cheap Retin-A, Ninth House customers requested impact data on its programs. Ninth House studied the points in their learning process where participants could naturally and unobtrusively provide feedback and meaningful data about their learning experience, Retin-A prices. KnowledgeAdvisors then worked with Ninth House to craft customized data collection instruments based on the KnowledgeAdvisors standard, Vermont VT Vt. , Ordering Retin-A online without prescription, benchmarkable instruments.
The result is a highly scaleable, purchase Retin-A, Michigan MI Mich. , reasonably priced solution to collect not only satisfaction data but forecast effectiveness, impact, cheapest Retin-A, Köpa billiga Retin-A, results and financial ROI very early in a client experience with Ninth House. This feedback is critical to Ninth House clients because they often trial the Ninth House solution and need timely and credible information to determine next steps, comprare Retin-A. Buy Retin-A, In addition, KnowledgeAdvisors Metrics that Matter® (MTM) analytics technology automatically follows-up with participants and if desired their managers, Colorado CO Colo. , Kopen goedkope Retin-A, to ‘true up’ the initial forecast of impact, results and financial ROI, Oklahoma OK Okla. . Retin-A prices, This enables Ninth House to go back to the customer with an accurate picture of the learning effect on the job. Halvalla Retin-A apteekki, Measurement Obstacles:The result is a highly scaleable, reasonably priced solution to collect not only satisfaction data but forecast effectiveness, Idaho ID , Billig kaufen Retin-A, impact, results and financial ROI very early in a client experience with Ninth House, New York NY N.Y. . New Jersey NJ N.J. , This feedback is critical to Ninth House clients because they often trial the Ninth House solution and need timely and credible information to determine next steps. In addition, buy Retin-A pills, Cheap Retin-A overnight delivery, KnowledgeAdvisors Metrics that Matter® (MTM) analytics technology automatically follows-up with participants and if desired their managers, to ‘true up’ the initial forecast of impact, buy Retin-A no prescription, results and financial ROI. This enables Ninth House to go back to the customer with an accurate picture of the learning effect on the job.
Measurement Successes: Ninth House achieved success by making MTM a standard component in all of its customer pilots, Retin-A prices. Ninth House invested a reasonable amount of time to understand how to administer the MTM system so they can be self-sufficient in using the technology in a scaleable way with little outside assistance. The tool is user friendly and once defaults are assigned it can take less than five minutes to prepare a measurement exercise for a client. Once done the technology will collect, store, process and report the results to Ninth House, saving significant time and money.
Ninth House honed in on the ‘standard’ reports they use with their customers. Retin-A prices, A Quick Question Report shows the customer every question and answer through a stratification of the data and mean scores. This allows Ninth House a tactical communication vehicle to pinpoint their areas of strength and isolate any areas that need improvement.
Another ‘standard’ report for Ninth House is the Human Capital ROI Card. This is a summary of all learning measurement levels with Key Performance Indicators (KPI’s) for each. This is a communication vehicle for client decision-makers as it summarizes satisfaction, effectiveness, impact, results, and the financial return relative to the cost of the program.
Finally, Ninth House prepares executive summaries. The MTM data is easily transferable to Excel to allow for offline analysis. Ninth House applies their knowledge of the learning program with their interpretation of the analytics data to summarize the client experience. This provides the client with a consultative feedback vehicle to document the value Ninth House created from the learning process.
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Hospitality Company Uses Metrics that Matter® to Monitor and Track Learning Initiatives
Company Overview: Retin-A online cheap, The organization is a leading hospitality company with over 2,000 properties in over 60 countries. Cheap Retin-A tablets, Description of Learning Initiatives:The organization conducts a diverse set of training programs such as property systems, headquarters, Retin-A kopen, Cheap Retin-A online without prescription, and vacation club training. Training is in multiple formats including formal instructor-led training and web-conferencing, order Retin-A overnight delivery. Koop korting Retin-A, Measurement Approach: The hospitality company leveraged the standard benchmarks built into Metrics that Matter® to build their evaluation instruments. The instruments also incorporated the key measurement needs of the organization which included satisfaction, comprar Retin-A baratos, Buy generic Retin-A, effectiveness, impact, generic Retin-A, Ordering Retin-A pills, results and ROI metrics. The organization customized the instruments to ensure they were aligned with the organizational culture of the company while still maintaining the benefits of the standard instruments, Retin-A online cheap.
Measurement Obstacles: The company’s workforce is diverse and decentralized, ordering Retin-A overnight delivery. Acquistare a buon mercato Retin-A, The need for a common set of evaluations and a common measurement process was important. The organization ensures that each learning entity that uses the measurement tool is knowledgeable about what the other groups are leveraging by sharing best practices and taking advantage of what has already been put in place, Retin-A for sale. Ohio OH , Measurement Successes: The company has found the tool easy to administer and to view reports. Retin-A online cheap, Reports that showcase performance are visibly displayed in the office to keep the measurement focus.
On a regular basis the company reviews the Quick Question Report, Montana MT Mont. . Louisiana LA , This automatically collects, stores, price of Retin-A, Retin-A sale, processes and reports the summary and detailed results of evaluation questions. This helps to focus on the tactical details for quality control purposes, buy Retin-A without prescription. Comprar Retin-A, Management reports include the Report Card. This report provides summary metrics on key indicators of satisfaction, effectiveness, impact, results and ROI, Retin-A online cheap. It then compares the company’s internal metrics to an external benchmark to provide management with a relevant point of reference to aide in data analysis and decision-making, purchase Retin-A online. Pharmacie Retin-A bon marché, The Variance Report from Metrics that Matter shows a color coded output by instructor, course, Nebraska NE Nebr. , Kjøp Discount Retin-A, program, line of operation, Delaware DE Del. , αγοράσετε Retin-A, training location, or training delivery to quickly identify the most valuable training and pinpoint gaps that need to be narrowed.
The learning leaders will meet with management to go over these reports on a regular basis. This, like the posting of the reports in the office, keeps an emphasis on quality and value. It also emphasizes to management the importance the learning operation places on quality and value while validating those attributes with quantifiable data.
In the coming year the company will explore ways to integrate Metrics that Matter® with its learning management system (LMS). Metrics that Matter® has a standardized schema to facilitate the extraction of data from an LMS to import into Metrics that Matter®.
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Defense Acquisition University Manages Workforce Performance with Metrics that Matter® Learning Analytics
Company Overview: Online Retin-A, Defense Acquisition University (DAU) provides practitioner training, career management, and services to enable the Acquisition, Technology and Logistics (AT&L) community to make smart business decisions and deliver timely and affordable capabilities to the warfighter. Florida FL Fla. , Nearly 135,000 personnel comprise the workforce DAU is responsible to train, acquistare online Retin-A. Buy cheap Retin-A online, Description of Learning Programs: DAU offers multiple programs. Programs include: certification and assignment specific courses for formal training, buy Retin-A overnight delivery, φτηνές φαρμακείο Retin-A, Continuous Learning Center for career-long learning, performance support via consulting, acheter Retin-A discount, Buy Retin-A online cheap, targeted training and Rapid Deployment Training, and knowledge sharing through on-line resources and communities of practice, kjøpe billig Retin-A. Billige Retin-A Apotheke, Measurement Approach: DAU has a very sophisticated process for measurement. It begins with a strategic vision and plan and a business model with integrated systems to support the plan, online Retin-A. Through sophisticated data warehouses that merge learning measurement data, Maryland MD Md. , New Mexico NM N.Mex. , financial data and HR data DAU spends 80% of the time on analysis for quality control, planning and forecasting and 20% of the time on data collection, cheap Retin-A no prescription. Texas TX Tex. , Measurement Obstacles:Multiple systems need to talk to each other and pass accurate data to each other in a timely manner. DAU drives this via very clear processes and strict management discipline to adhere to the process, order Retin-A. Rhode Island RI R.I. , All vendors contributing to the process must be responsive and collaborative in the execution of their part in the process.
Measurement Successes: Online Retin-A, KnowledgeAdvisors learning analytics technology, Metrics that Matter® (MTM) is fully integrated into the DAU measurement process. MTM receives data feeds nightly from the DAU learning management system, Osta Retin-A. Where to buy Retin-A, This automated process enables the participants to have a survey ready for them 24 hours before the learning intervention concludes. On a weekly basis MTM passes back to DAU an extract of data for DAU to import into their in-house data mart for further analysis, Arkansas AR Ark. . Farmacia Retin-A baratos, Within two days of course completion DAU analyzes results in a consolidated manner. Specifically, DAU focuses on quality, learning effectiveness, and job impact, online Retin-A. DAU uses drill down capabilities of MTM to view the data by region, buy Retin-A without prescription, Minnesota MN Minn. , career field and course.
The metrics from MTM are visible and used to manage the operation, Arizona AZ Ariz. . Cheap Retin-A without prescription, Monthly rotational curriculum reviews and quarterly leadership meetings are two forums where the numbers are scrutinized. DAU uses a color coded set of reports to identify job impact ratings by curricula to identify where improvement has occurred and corrective action is needed, West Virginia WV W.Va. . Cheap Retin-A pills, Report cards are used to identify where there needs to be tighter linkage to business results or where instructor performance was at relative to a benchmark. DAU uses a ranking approach to sort data by graduation rates per initiative and link that to customer satisfaction scores to statistically correlate volume with value.
As a result of DAU’s measurement discipline, they have been the recipient of numerous awards such as the Training Top 100 and the Corporate University Best in Class Award.
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