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Description:
Managing talent in today's fast-paced organization is a challenge that requires skill, reliance on expertise, and an understanding of your organization's talent requirements. Managing your organization's competencies is one of the toughest challenges in today's ever-changing organization. That is why KnowledgeAdvisors is presenting the following webinar: Best Practices in Competency Management. This webinar will provide you with the underpinnings of Competency Management, planning a program roll-out, and best practices.Agenda:
Intro to KnowledgeAdvisors What is a "competency"? Why are competencies important to your organization? Understanding your organization's competency requirements Considerations and best practices Summary and Next Steps Q&ALearning Objectives:
To define what a competency is (and is not) Understanding the business case and how managing competencies produces a high-performing workforce How to get started on your competency management program rollout Help you plan your next steps Date: February 26, 2009 Time: 10:00 AM Central (+6 hrs. for GMT) Duration: 1 Hour Cost: Free!About the Webinar Presenter:
Kendall Kerekes, Vice President, Human Capital Kendall brings over 10 years of Human Resources Executive experience to KnowledgeAdvisors, along with her project management, strategic planning, leadership development, training evaluation, personnel selection/validation, performance assessment/improvement and change management experience. Having held senior HR positions at Ameriquest and Indymac Bank, her individual practitioner, business project manager, team leader and Human Resources executive experience brings a real world perspective to measurement methodologies. Kendall earned an MS in Industrial/Organizational Psychology from California State University of San Bernardino.Learning & Talent Measurement Experts Webinar Series
The business case for measuring and communicating results from learning and human capital investments is growing as organizations feel the pressure to perform optimally during the current economic climate. And yet even in the good times, getting a seat at the table requires being able to show the value your efforts in learning and talent management bring to the organization.
That is why KnowledgeAdvisors is presenting the following Measurement Expert Webinars: (All webinars take place at 10am unless otherwise indicated. Local toll numbers are included and available for the following countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom).
Jump to Previous Webinars for Recordings and Presentation DecksUpcoming Webinars
KnowledgeAdvisors Updated Standard Evaluations & Portfolio Evaluation Model
This webinar will review several updates to the content of KnowledgeAdvisors’ Standard Evaluations, as well as new templates that are available to provide a more targeted evaluation approach based on the Training Portfolio Evaluation Model, which segments courses according to their expected impact on the business.
| Registration | Date | Time |
| Register | September 28, 2010 | 11:00am Central Time |
Practitioner Series: What Cincinnati Children's Hospital Medical Center is doing for Measuring Learning
Daniel McLinden & Stacey Farber of Cincinnati Children's Hospital Medical Center will describe the business case and history of their organization's learning measurement model and processes. The presentation will also provide a practitioner perspective on how CCHMC leverages their learning evaluation system, Metrics that Matter, to collect and report evaluation data for timely decision making and analysis.
| Registration | Date | Time |
| Register | October 21, 2010 | 11:00am Central Time |
Practical and Scalable Level 2 Testing Approaches
Testing is a valuable tool for evaluating the effectiveness of training. It aligns directly with Kirkpatrick’s Level 2 approach (and Phillips), and when done properly can help diagnose what learners knew before training and what they gained during it. The webinar will cover the basics of testing as well as best practices related to thresholds, pre-course testing, knowledge gain, and continuous improvement.
| Registration | Date | Time |
| Register | October 28, 2010 | 10:00am Central Time |
Building a Robust Learning Measurement Strategy
This webinar is designed for learning and talent management practitioners to articulate a business case for measuring talent investments (learning, engagement, performance, competencies, recruiting) in times of dramatic economic volatility. The webinar will provide real quantitative metrics in the form of cases and research that provide evidence of human capital and learning investments providing tangible value in the form of revenue growth, cost savings, productivity gains, customer satisfaction, reduced error rates, increased talent retention, and increased workforce performance.
| Registration | Date | Time |
| Register | November 4, 2010 | 10:00am Central Time |
Developing a Practical MTM Reporting Strategy
Have you ever asked yourself: “What MTM reports should I run that align to my stakeholders’ needs?” This webinar is designed to help you determine what MTM reports provide the data needed to inform the decisions your stakeholders are making. The webinar will include: a) How to Determine Stakeholder Needs b) How to Align MTM Reports with Stakeholder Needs c) Best Practices and Recommendations
| Registration | Date | Time |
| Register | November 18, 2010 | 10:00am Central Time |
Training Needs Assessments Analysis
This webinar will be based on the Training Needs Analysis survey that was distributed in August. You can access a world-class training needs assessment instrument, optimize benchmark data on trends identified from the resulting research summary and refer to experts who can further discuss the training needs assessment process.
| Registration | Date | Time |
| Register | December 2, 2010 | 10:00am Central Time |
Building Human Capital and L&D Dashboards
This webinar will focus on the steps to building a robust Human Capital or L&D Dashboard. Topics will include: developing and determining key performance indicators for different audiences, the process for building a dashboard, as well as data visualization techniques to consider.
| Registration | Date | Time |
| Register | December 16, 2010 | 10:00am Central Time |
Previous Webinars
KnowledgeAdvisors is also pleased to provide you with encore presentations of previously conducted webinars. If a recorded session is available, click on the title of the session to begin downloading or viewing the presentation.
Demonstration of Metrics that Matter®
Recording to be made available shortly.Metrics that Matter® is KnowledgeAdvisors on-demand evaluation software and robust reporting technology used by many of the world’s great companies and governmental agencies. In fact, four of the five largest accounting firms, three of the last five winners of training Magazine’s Top 125 and the World’s Largest Corporation tap the power of MTM to measure the effectiveness of their learning investments.
Extracting Value from Learning Analytics Data
Recording to be made available shortly.This webinar will focus on two topics: a) recommendations for extracting value from learning data and b) the current practices deployed across the industry when extracting value. Many organizations are drowning in their own data. The LMS tracks course completions, finance records debits and credits, and learning measurement systems follow the effectiveness of training. Learning measurement data contain a vast amount of valuable information for instructors, L&D managers, their leaders and business leaders. The key to producing valuable information is figuring out how to extract it.
Practitioner Series: Jet Blue Measurement Journey & Metrics that Matter Usage
Watch Windows Media | Watch QuickTime | Download PresentationMs. Teri Schmidt of Jet Blue will describe the business case and history of Jet Blue’s learning measurement model and processes. The presentation will also provide a practitioner perspective on how Jet Blue leverages their learning evaluation system, Metrics that Matter, to collect and report evaluation data for timely decision making and analysis.
Tips to Analyzing L&D and Talent Data for Decision-Making
Watch Windows Media | Watch QuickTimeThis one-hour webinar is aimed at teaching you some basic skills needed to leverage your data to drive business decisions. This includes: Preparing Data for Analysis, Using Basic Statistics for Analysis, Making Data Business Relevant and Presenting Data Findings.
Measuring Informal Learning: What, When, How
Watch Windows Media | Watch QuickTimeThis webinar will discuss the current state of informal learning and how organizations are using it in the workplace today. Then, the major emphasis will be on measuring informal learning programs. Specifically we will share critical constructs to measure, the points in time to gather the data, and the process and enablers to carryout measurement.
Emerging Challenges in Learning: Proving The Business Value
Download PresentationThis session will provide an overview of major challenges leading organizations face in measuring the value of learning and development. This interactive seminar will provide best practices for learning measurement, and real-world strategies for overcoming the most common challenges.
How to Design and Utilize Effective Training Needs Assessments
Watch Windows Media | Watch QuickTime | Download PresentationThis webinar will provide insight on the fundamentals of Talent & Performance Needs Assessment design, and considerations to keep in mind to maximize project success.
Approaches to Linking Training to Business Results
Watch Windows Media | Watch QuickTime | Download PresentationThis webinar will go through six approaches that talent development practitioners can do to better show the link between learning and business outcomes. The approaches range from the practical and efficient to the highly statistical and precise.
Testing and Assessments: Maximizing Talent Effectiveness
Watch Windows Media | Watch QuickTimeMetrics that Matter’s® provides a holistic solution for Testing and Assessment. Learn about the best practices of using our world-class testing tool to create and administrate powerful scenario-based assessments, cognitive skills tests and more. This new release (on May 15th) allows you to new question structures: ranking, matching, and multi-select questions to compliment a robust set of yes/no, true/false, essay, short answer, and multi-option questions. This powerful module saves time with the automatic grading, feedback reports and test certificate generation.
Check-in To Change (SM): Driving Managers/Learners Engagement for Results
Watch Windows Media | Watch QuickTimeLearn about our new Measurement Program that drives results through a more collaborative manager/employee relationship with actionable reporting of the percent of results that exceeded goal and the quantification of the results themselves. Check-in to ChangeSM is a great way for program managers to check in on what happens before and after a participant leaves the program while facilitating and managing the interaction between manager and employee.
Research Results and Best Practices for Engaging Managers in the Learning Process
Watch Windows Media | Watch QuickTime | Download Presentation Deck (pdf)This webinar will highlight recent research on what organizations are doing to engage learners and managers in collaborating before, during and after a program to optimize learnings impact. It will also explore innovative tools to arm L&D practitioners with effective resources to facilitate this process.
Release 12.0: Enhancements to MTM’s Core Functionality
Watch Windows Media | Watch QuickTimeOverview of the features and functionality that will be released on May 15th. Highlights will include: New interface, Defect Identification Report, Continuous Improvement Dashboard, Effectiveness Quadrant Report, Process Control Chart, Evaluation Deletion, Ad-hoc Surveying Tool, Answer Sharing, and Employee Pulse on Smart Sheets.
Practitioner Series: Grant Thornton
Watch Windows Media | Watch QuickTimeGrant Thornton will present its measurement journey. It will cover the business case for measurement and how it uses metrics at a strategic and tactical level to manage L&D investments.
Measuring the Success of Projects
Watch Windows Media | Watch QuickTimeOverview of why project measurement is important to do and suggestions on how to do it effectively. A quick overview of the Metrics that Matter® technology features for Project Assessment.
Practitioner Series: Hill Air Force Base
Watch Windows Media | Download Presentation Deck (pdf)Ken Woodard of Hill Air Force Base will articulate Hill's business case for learning measurement as well as how they use Metrics that Matter® measurement tools to benchmark and quantify learning performance.
Project Assessment in Metrics that Matter®
Watch Windows Media | Download Presentation Deck (pdf)Version 11.2 marks a deep dive into the performance pillar of Human Capital measurement through the release of a new module, Project Assessment. This module will allow organizations to evaluate both project team members and project outcomes and will integrate the multi-rater or 360° functionality into the larger process of project evaluation.
Managing Change When Implementing Learning or HR Measurement
Watch Windows Media | Download Presentation Deck (pdf)Are you launching new tools, processes or capabilities for learning measurement or HR analytics? Or, are you in the midst of your implementation and starting to see glimmers of resistance? Too often, organizations only consider the technical or process aspects of their implementation and fail to address the people issues that inevitably surface when implementing a major change effort. Unfortunately, this lack of attention to the people issues can have significant consequences and affect your ability to attain your implementation goals and outcomes. A well thought-out change management strategy, adapted to your organization’s culture, can mean the difference between a successful implementation and an abandoned effort. This webinar will address key issues related to managing change and review common tools and techniques to help you manage that change.
Applying Six Sigma Process Improvement to Learning Measurement
Watch Windows Media | Watch QuickTime | Download Presentation Deck (pdf)This webinar will provide an overview of 6 Sigma, a management approach that identifies and reduces defects and yields substantial process improvement. It will then specifically discuss how this credible approach applied by many business processes can be applied to Learning and Development to identify defects in quality, effectiveness, impact, and manager support. The quantification of defects can lead to continuous improvement yielding better end results for the learner and the organization. This webinar will be presented by KnowledgeAdvisors Chief Operating Officer, Jeffrey Berk.
Metrics that Matter® Release Webinar
Watch Windows Media | Download v11.2 Release Guide (pdf)Version 11.2 of Metrics that Matter® adds a number of new capabilities to the learning analytics tools, multi-rater tools, dashboards, and actual results tracking features in Metrics that Matter®. This webinar will provide an introduction to the new functionality being released including:
- Several new narrative reports that automatically summarize data gathered throughout Metrics that Matter® to make communication easier with key stakeholders.
- Dashboard enhancements that will allow users to more easily customize dashboards and share them with stakeholders.
- Enhancements to our multi-rater technology to benefit organizations with employee populations that do not have email.
- Enhanced data upload capabilities that increase the flexibility of the Metrics that Matter® tools for tracking actual business results.
- Usability enhancements to the Metrics that Matter® Beta interface and tools to increase efficiency by allowing you to multi-task in the system while reporting actions execute in the background
Why is ROI Controversial? With Dr. Jack Phillips
Watch Windows Media | Download Presentation Deck (pdf)ROI in learning appears to be sparking controversy in recent times. In 2009 when KnowledgeAdvisors held its annual Symposium, the topic was debated and contested. Leading advocates and pioneers in the learning space are Drs. Jack and Patti Phillips who lead the ROI Institute, and organization that has brought accountability to the profession. They have worked tirelessly to build a process that provides the learning practitioner a set of tools to measure learning’s value like a business measures any other investment. This webinar is complementary to Dr. Phillips' recent white paper released by KnowledgeAdvisors. Dr. Phillips provides his feedback on the healthy, current state of ROI in learning, the perspectives that ignite controversy, and practical tips to effectively use ROI and overcome barriers in doing so.
Generating Motivation & Buy In: Essential Elements for Producing Measurable Results
Watch Windows Media | Download Presentation Deck (pdf)Research shows that motivation and buy-in are essential to the successful and measurable outcome from any learning program. And, in fact, these may be the most important elements, surpassing content and design, instructor competence and preparation, and, timing and application. Ensuring motivation and buy-in does not and should not be left to chance. What's needed - and what has worked - are well designed, implemented and coordinated programs targeted at managers, learners and the organization as a whole. In this interactive and lively webinar, KnowledgeAdvisors’ Chief Operating Officer, Jeffrey Berk and industry expert, Lance Dublin, will share with you the concepts and principles that form the basis for a successful program and best practices targeted at each of these three key audiences. Come and learn what works well and what doesn't, and important tips and tricks that will ensure motivation and buy-in for your learning programs.
Data Visualization
Watch Windows Media | Download Presentation Deck (pdf)Have you ever looked at a slide deck filled with graphs, charts and tables and wondered what it all meant? Have you ever presented your learning results to senior leaders that elicited nary a reaction? Do you want to improve how you present your data so that it has an impact? This webinar provides an introduction to the field of Data Visualization. Presenter Peggy Parskey takes you on a brief tour of the field and enables you to better understand the principles of visualizing your results so that your viewers can gain insights and clearly identify what they should do with this information.
Best Practices for Evaluating Onboarding Program Effectiveness
Watch Windows Media | Download Presentation Deck (pdf)Increasing recruiting costs combined with dwindling talent pools have created a critical need for Human Resources departments to create and maintain an effective on-boarding program. Research has shown that successful on-boarding improves new hire retention and takes speed-to-competency to the next level, both of which increases productivity of the business.
Metrics that Matter® Introduction and Demonstration
Watch Windows Media | Download Presentation Deck (pdf)About MTM
Metrics that Matter® is KnowledgeAdvisors on-demand evaluation software and robust reporting technology used by many of the world's great companies and governmental agencies. In fact, for of the five largest accounting firms, three of the last five winners of training Magazine's Top 125 and the World's Largest Corporation tap the power of MTM to measure the effectiveness of their learning investments.
Learning Analytics: Evaluating & Measuring Value
Watch Windows Media | Download Presentation Deck (pdf)Note: Audio begins about 40 seconds into the presentation. When viewing, you can fast forward to there. Recent research indicates that demonstrating the value and impact that learning has on an organization is the top challenge facing learning & development practitioners. Another recent research finding found that nearly 40% of training isn’t utilized, resulting in significant wasted resources. That is why KnowledgeAdvisors is conducting a special webinar devoted to learning analytics methods and best practices to help you understand the underpinnings of evaluating and measuring the value of your learning investments.
Measuring Talent Investments in Economic Uncertainty
Watch Windows MediaThe current economy is experiencing high volatility and this leads to anxiety and emotional-based decision-making that is not always rationale in periods of uncertainty. It is during times of greater uncertainty that smart organizations lean heavily on metrics that provide evidence of historic value and clearer visions of future competitive advantage.
This webinar is designed for learning and talent management practitioners to articulate a business case for measuring talent investments (learning, engagement, performance, competencies, recruiting) in times of dramatic economic volatility. The webinar will provide real quantitative metrics in the form of cases and research that provide evidence of human capital and learning investments providing tangible value in the form of revenue growth, cost savings, productivity gains, customer satisfaction, reduced error rates, increased talent retention, and increased workforce performance.
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Metrics that Matter® is an on-demand, SaaS (Software as a Service) Human Capital Analytics system that allows you to cost-effectively measure and increase the impact of your human capital processes from recruiting to leadership development. It is recognized as a standard in corporate, public sector, and commercial human capital practices.
Metrics that Matter allows organizations to reduce the time spent on the administrative tasks of measurement - like data collection - while at the same time making that data more actionable through advanced analytics capabilities, visually dynamic reports, and benchmarks.
Check out our impressive client list to see who has implemented Metrics that Matter – and read on to see why.
Or request a personal demonstration
Metrics that Matter’s Robust Feature Set: Something for Everyone
No organization is the same, that's why we offer solutions that can meet a variety of needs. No matter what solution is right for you, Metrics that Matter provides authoring tools, templates, and reports that create a powerful tool for managing and improving your organization’s people performance.
Professional Learning Evaluation:
Our Professional Learning Evaluation solution allows organizations to measure the impact of learning investments at all five levels of learning - satisfaction through ROI. This solution is right for organizations that are committed to improving learning measurement processes and gathering more actionable data about learning investments.- Reduce the administrative burden of measurement by automating and centralizing data collection and reporting of learning metrics
- Make data driven decisions using more meaningful and actionable data about learning events
- Calculate basic financial returns for training
Advanced Learning Analytics:
Our Advanced Learning Analytics solutions provides all the same features as the Professional Learning Evaluation module and adds advanced tools, dashboards, and reports for more detailed and comprehensive business results and ROI analysis. This solution is right for organizations that are focused on connecting training to real business results while also measuring the traditional indicators of satisfaction through ROI. Quickly review key indicators and trends via an online, dynamic dashboard.- Predict the impact of training
- Reduce waste and increase impact using ROI, business results, and scrap learning indicators
- Track and trend actual business results against goals
Automate Your Learning Levels
Metrics that Matter can automate the gathering, storage, and processing of Kirkpatrick & Phillips Levels of Learning Evaluation: Level 1 “reaction” data, Level 2 “learning”; Level 3 “behavior”; Level 4 “results”; and Level 5 “ROI.” We can gather the info any way you like: online, via email, or even by importing scanned paper evaluations! Then we report the results in easy-to-read class and course summary detail.Talent & Performance Measurement Programs
Metrics that Matter automates the collection, storage, and analysis of your human capital programs. For example, you can use MTM during your on-boarding process to measure incoming talent and ensure that new hires meet baseline learning requirements; you can use MTM throughout the life of your employees to measure and show the impact of your training and other learning programs, as well as to measure morale and attitudes; and you can use MTM to capture attrition data, so you can improve your employee retention processes. Measuring the knowledge gain, skills, and competencies of your talent is a daunting challenge, but it’s easy to do when you combine our professional services and Metrics that Matter’s automated data collection, processing, and reporting. Learn more about our Talent & Performance Measurement Programs.Gauge Skill Gaps with Our Competency Assessments
A standard set of employee and manager competency assessments can be used to quickly gauge skill gaps by department, job level, business unit or any demographic profile of your employee population. A set of thirty one core competencies ranging from conflict management to entrepreneurship are used and can be benchmarked internally or externally.Find the Gap with Needs Assessments
Before you create or deliver training, you need to ensure the training meets your needs. KnowledgeAdvisors can help you design needs assessments to ensure you’re delivering the right content to the right people at the right time.Use Tests to Measure the Gain in Knowledge
You know that it is critical to be able to compare the knowledge or skill gain before and after a learning program. We can work with you to create your test instruments. We even provide a report that shows you pass rates for your test, and allows you to drill down to see each individual’s performance.Write Any Instrument with Active Authoring
Our easy-to-use authoring engine allows you to create, collect and report on just about any kind of evaluation you can think of: learning evaluations, pre- and post-event tests, organizational and skill assessments. You can even create ad-hoc instruments, including human capital-related surveys such as exit interviews, customer or employee satisfaction polls, knowledge management studies, and more.Reports: Show the Impact
Metrics that Matter includes more than 100 detailed reports, including our ROI indicators, which show you the value of your programs. We also have created custom, visually-appealing Dashboard reports that show your performance beautifully and succinctly. Metrics that Matter can be integrated into your existing systems, so that you can reduce redundancy and increase the value of each system.ROI Solutions: Show the Value of Your Programs
Showing the value has never been easier. Metrics that Matter can gather data relating to behavior change and business results (levels 3 and 4 in Kirkpatrick’s model), so you can see the deeper impact of your programs. Our unique solution can even show you the highest level of value – return on investment (level 5).Dashboard Solutions: A Visual Feast for Stakeholders
Metrics that Matter has over 100 reports, but not all of them will be meaningful to your stakeholders. For a high-level, visually-appealing, completely customized perspective on your data, use our Dashboard reports. Dashboards can link to your other systems (such as ERP, LMS, or HRIS) to give you the most comprehensive perspective. Use a dashboard to show metrics in the operational, financial, performance, and even cultural areas of your organization, and really see the results.Benchmarking: See Where You Stand
Many of our reports include benchmark data that allows you to gauge your performance against those of your peers, or against all industries. It’s such an important part of our system that we have a whole section devoted to it – check out our Benchmarking Page.Not Just Another Technology: An Integrated Part of Your System
With MTM technology integrations, there is no more manual administration involved in the evaluation, testing, assessment or surveying process. Integrating MTM with your LMS allows the two technologies to ‘talk’ to each other as the LMS passes registration details to MTM for easy and error-free data collection, processing and reporting.The Knowledge behind KnowledgeAdvisors is in our Expert Advisory Board. They helped us to develop Metrics that Matter, and they continue to assist us in ensuring that our unique approach remains grounded in the latest scientific research.
Doesn’t it feel good to know that your measurement solution was developed by a team that included four world-wide experts in knowledge? Contact us to discuss your project, and add the experts to your team.
Advisory Board Profiles
Robert Brinkerhoff, Ed.D.
Dr. Brinkerhoff is an internationally recognized author and leader in training evaluation and effectiveness. He created the Success Case Method® of qualitative training analysis. He is Professor Emeritus at Western Michigan University and a Senior Consultant with Advantage Performance Group.
Dr. Brinkerhoff has been a consultant to dozens of major companies and organizations in the United States, South Africa, and Europe. He is the author of many books, including Telling Training’s Story: Evaluation Made Simple, Credible and Effective (2006). The Success Case Evaluation Method (SCM) is an innovative evaluation of learning interventions that relies on qualitative feedback to help understand an organization’s training effectiveness. The SCM approach takes the top and bottom adopters (those who use the new knowledge/techniques vs. those who do not) of a particular intervention and compares differences in the two extremes. SCM also allows for deeper qualitative insights on barriers to usage of particular training interventions.
Jack J. Phillips, Ph.D.
Dr. Phillips’ approaches to Return on Investment and learning measurement are widely respected and draw upon his 27 years of corporate experience in 5 industries.
Jack is an expert of measurement and evaluation. His expertise in measurement and evaluation is based on extensive research and corporate experience in aerospace, textiles, metals, construction materials, and banking. He provides consulting services for Fortune 500 companies in the U.S. and to organizations in 25 countries. Phillips served as senior HR officer in three firms, bank president, and founder and president of a major consulting firm. He is also an author and editor of more than 30 books and 100 articles. His books include: Return on Investment in Training and Performance Improvement Programs, Accountability in Human Resource Management, Measuring Return on Investment, Conducting Needs Assessments, The Development of a Human Resource Effectiveness Index, Recruiting Training and Retaining New Employees, and Improving Supervisors’ Effectiveness.
Jac Fitz-enz, Ph.D.
Dr. Fitz-enz is recognized worldwide as the father of human capital benchmarking. In 2006, Dr. Fitz-enz was cited by the Society for Human Resources Management as one of 50 people who in the last 50 years has "significantly changed" what HR does and how it does it, effectively leading to a better way to manage people. He has published more than 225 articles, reports, and book chapters on measurement and management.
Dr. Fitz-enz’s eight books have been translated into nine languages. He is the only two-time winner of the SHRM Book of the Year Award. He is currently leading a study of predictive human capital management.
David Vance
David Vance is the former President of Caterpillar University, which he founded in 2001. Until his retirement in January 2007, he was responsible for ensuring that the right education, training and leadership were provided to achieve corporate goals and efficiently meet the learning needs of Caterpillar and dealer employees. Caterpillar was ranked number 1 in the 2005 ASTD Best Awards and was ranked Best Overall Corporate University in 2004 by both Corporate University Xchange and the International Quality and Productivity Council. David now consults with organizations on learning and performance issues with a particular focus on launching corporate universities and designing effective strategies for managing the learning function. He is a member and former Director & Treasurer of ASTD (American Society for Training and Development. He is also a trustee and lead independent director for State Farm Mutual Funds. David was named 2006 CLO of the Year by CLO Magazine.
Frank Anderson
Frank Anderson, Jr. is a retired Brigadier General, United States Air Force and President of the Defense Acquisition University (DAU), an award-winning corporate university. DAU has been selected by the United States Distance Learning Association for multiple e Learning best practice awards for 2002 and in 2005. Also in 2004, DAU was selected as the top corporate university in America by the American Society for Training and Development (ASTD) Best Award. Finally, DAU was selected in 2006 as, “Best Overall Corporate University,” “Best Mature Corporate University,” and as, “Best Virtual Corporate University.” In 2004, Frank Anderson was selected Chief Learning Officer of the Year by Chief Learning Officer magazine. In addition, Frank Anderson was again selected as “Corporate University Leader of the Year for 2006”. He currently serves on the Board of Directors for the National Contract Management Association. He is also a member of the Chief Learning Officer Magazine Editorial Advisory Board. He was selected for the Who's Who in America for 2000 and has been selected to receive the National Contract Management Association's National Achievement Award in the past.
Josh Bersin
Josh Bersin is president and founder of Bersin & Associates, a research and advisory firm focused on enterprise learning and talent management. Bersin has more than 25 years of experience in working with leading corporations and government agencies on learning and employee development solutions. He is a frequent speaker at industry events, a regular contributor to leading training and HR publications, and the author of "The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned" (October 2004, Pfeiffer). Recently published research by Bersin & Associates covers areas such as leadership development, training measurements, and performance management.
Former Advisory Board Members
Donald J. Kirkpatrick, Ph.D.
Dr. Donald Kirkpatrick was a Professor Emeritus of the University of Wisconsin in North America and a past president of the American Society for Training and Development (ASTD). He is best known for creating a highly influential model for training evaluation, consisting of four levels of learning evaluation.
Our team brings you extraordinary expertise and service. As you’ll see from the bios below, the people at KnowledgeAdvisors have been around the training block. They know about knowledge. Let our team become part of your team. Contact Us today for your consultation. (Think you might have what it takes to be part of our team? Explore our Careers page.)
Kent Barnett
Founder, Chairman and CEO
Co-founder and former president of Productivity Point International (PPI), Kent helped grow PPI to over $100 million before it was acquired by Knowledge Universe. Kent has 15 years of training leadership and 9 years of ROI analysis experience. Kent has an MBA from The Kellogg School of Management at Northwestern University.
Jeffrey Berk
Chief Operating Officer
Jeff led the Benchmarking Group at Andersen prior to joining KnowledgeAdvisors and he brings a deep level of expertise in measurement and benchmarking. He is responsible for managing the internal and customer facing operations of the business and formulating strategic solutions. Jeff is a certified public accountant and holds an MBA from the University of Chicago and is an Adjunct Professor at Loyola University of Chicago.
Rick Graves
Vice President, Sales & Marketing
Rick has over 23 years of experience helping clients solve business problems by leveraging innovative technology solutions, with over 15 years of experience in the training and performance improvement industry. Prior to joining KnowledgeAdvisors, he served as a Regional Vice President for Books24x7, a division of SkillSoft, and has also worked for organizations that include PepsiCo, Apple Computer, and Silicon Graphics. Rick is responsible for KnowledgeAdvisors’ sales management and strategy. Rick holds an MBA from Indiana Wesleyan University.
Kendall Kerekes
Vice President, Human Capital
Kendall brings over 10 years of Human Resources Executive experience to KnowledgeAdvisors, along with her project management, strategic planning, leadership development, training evaluation, personnel selection/validation, performance assessment/improvement, and change management experience. Having held senior HR positions at Ameriquest and Indymac Bank, her individual practitioner, business project manager, team leader, and Human Resources executive experience brings a real world perspective to measurement methodologies. Kendall earned an MS in Industrial/Organizational Psychology from California State University of San Bernardino.
Scott Magee
Chief Technology Officer
Scott brings to KnowledgeAdvisors more than 15 years of experience delivering custom solutions in the IT industry. He is responsible for overseeing all facets of information technology and providing critical leadership that helps KnowledgeAdvisors deliver Metrics that Matter® technology to the global marketplace. Previously, Scott was with Concur Technologies and Productivity Point International, where he helped lead IT development and professional services offerings. Scott earned a BS in Economics from the University of Minnesota.
Jeb Metric
Vice President, Product
Jeb brings over 10 years of experience in custom software development, architecture, data warehousing, and application development to KnowledgeAdvisors and is responsible for all facets of Metrics that Matter® application architecture, development, and infrastructure. Jeb earned a BA from the University of Chicago and is currently studying Chinese.
Sara Chizzo
Senior Director, Enterprise Solutions
Sara has more than 20 years of experience in the learning & development and measurement space. Prior to joining KnowledgeAdvisors in 2001, Sara spent 10 years selling enterprise-wide learning solutions to Fortune 500 companies and more recently managed a $10 million sales organization for a professional learning company. Before working in the L&D space, Sara spent seven years as a global business development executive, opening new sales opportunities and partnership in the Asia Pacific region. At KnowledgeAdvisors, Sara is responsible for enterprise sales activities, specifically focusing on some of KnowledgeAdvisors’ most strategic clients on global analytics solutions leveraging the Metrics that Matter® platform. Sara is a frequent speaker at industry events on the value of leveraging measurement solutions and strategies for operation excellence. Sara holds degrees in Japanese and International Business from the University of Minnesota, and she is fluent in Japanese.
R. Scott Doan
Director, Western US
Scott Doan has over 17 years experience helping companies to successfully leverage content and software applications in the consumer and business markets. Over the past 9 years, Scott has provided the leadership necessary to launch enterprise SaaS productivity and performance management solutions with hundreds of Global 2000 companies. Prior to joining KnowledgeAdvisors, Scott was Vice-President, at an institutional VC-backed, behavioral/predictive modeling software company, and has also held senior management positions at Skillsoft, NetLibrary (now OCLC), Information Handling Services and Oregon Software (now Oracle/Sun Microsystems). Scott holds a Bachelor of Science degree from Oregon State University.
Beth Gantz
Director, Central Region
Beth brings 10 years of technology sales and account management experience to KnowledgeAdvisors. Her experience is in the Human Capital arena, including her work for such organizations as THINQ Learning Solutions and Skillsoft's Books24x7. Beth has worked with small companies and Fortune 500 organizations to implement technology solutions for her clients. Beth's responsibilities at KnowledgeAdvisors include building and managing national strategic partnerships and direct sales in the Midwest. Beth attended Purdue University where she earned a degree in Education with an emphasis on technology.
Debbie Groves
Director, East Region
Debbie has over 13 years of experience in the learning industry, helping clients meet business objectives with solutions that maximize the performance of human capital. She is responsible for KnowledgeAdvisors’ client relationships and business development in the Eastern US region and Canada. Prior to joining KnowledgeAdvisors in 2008, Debbie spent over a decade contributing to the growth of SkillSoft (SmartForce/CBT Systems) as an account executive in the NY Metro area. Her prior roles include responsibility for a mainframe technology training division of an IT consulting firm and corporate fundraising for the New Jersey Symphony Orchestra. Debbie is also a violinist, and holds a degree in Business and Music from the University of Hartford and the Hartt School of Music.
Stuart Halliday
Director, EMEA Region
Stuart Halliday's background is in IT software solutions sales and he brings 10 years of experience having worked with companies from small & medium sized emerging enterprises to blue chip corporations with global presence. Prior to joining KnowledgeAdvisors, Stuart was responsible for harnessing new business opportunities at SkillSoft UK and thrives on the challenges and rewards this offers. He attributes his professional successes at Cisco Systems and latterly SkillSoft UK Ltd to his desire to understand each business’ unique raison d’etre and thereby present the product’s optimal fit; together with his drive to exceed client expectations every time. At KnowledgeAdvisors, Stuart brings notable experience of executive sales transactions in the rapidly developing African markets, as well as within closer European countries. Stuart is a business graduate from the University of Surrey, England, UK.
Patricia Hughes
Director, Southeast Region
Patricia Hughes brings 20 years of executive sales and solution development experience to KnowledgeAdvisors. Patricia’s background includes leveraging cloud-computing and behind the firewall HR and analytic system technologies to meet client-defined enterprise performance goals. Prior to joining KnowledgeAdvisors, Patricia was a founding member in a marketing analytics company and spent 8 years in a Global Business Development role with SkillSoft Corporation, responsible for new business development and long-term management of targeted Fortune 500 corporations. She has held senior business development roles with Cap Gemini and Concentra. At KnowledgeAdvisors, Patricia is responsible for business development, local partner collaboration and industry relationships for the Southeast region. She is a graduate of North Carolina State University, with a degree in Business and Economics.
Vince Penkala
Director, Public Sector
Vince brings over 15 years of solution selling and account management experience to KnowledgeAdvisors. Prior to joining the company, Vince worked with industry leaders including Oracle and SkillSoft Corporation to introduce and institutionalize learning and talent management applications including custom and off-the-shelf eLearning, learner management, learning content management, recruiting, performance management and incentive compensation. At KnowledgeAdvisors, Vince is responsible for developing client relationships and industry partnerships along with strategically managing enterprise learning and human capital analytic initiatives for federal civilian, defense and intelligence organizations, state agencies and institutions of higher education. Vince received his bachelors from Oakland University and a Masters of Instructional Technology from Wayne State University. Go Wings!
Eric Bush
Director, Marketing
Eric has over 22 years in the training and development industry. He has held marketing, pre-sales and technical roles for organizations such as Bank One (now Chase), SmartForce/CBT Systems, and Information Control Corporation. Eric has worked with leading companies like General Electric, Deloitte Consulting, and Xerox to architect unique training solutions. As an enterprise architect for Microsoft solutions, he has worked on highly technical projects including two television game shows. Eric holds a Bachelors and Masters degree from The Ohio State University.
John Mattox
Director of Research
Prior to joining KnowledgeAdvisors in March 2010, John led training evaluation teams at KPMG, PricewaterhouseCoopers and Arthur Andersen for nearly 12 years. At KnowledgeAdvisors, John is responsible for mining more than 750 million data points resident in the Metrics That MatterTM system to gain insight for internal and external clients. Insights are gained by using advanced statistical techniques (e.g., ANOVA, regression, structural equation modeling, etc.) and by integrating business data with human capital systems. Academically, he received his undergraduate degree in psychology from The Johns Hopkins University and his doctoral degree in experimental psychology (quantitative and industrial / organizational) from The University of Memphis.
Jeff Grisenthwaite
Sr. Director, Operations
Jeff oversees service and support to Metrics that Matter® customers, helping clients to optimize use of the technology and improve the impact of their workforce. Before coming to KnowledgeAdvisors, he led the development of eLearning, courseware, and customer training programs for DDC Training Services. Jeff earned a BA in English from Kalamazoo College.
Cristina Hall
Director, Client Solutions
Cristina has over 10 years of experience in technology, education, project management, and finance that contributes to her current role as the Director of Client Solutions. Cristina is responsible for optimizing the use of Metrics that Matter for corporate and public sector clients. Experience as a classroom teacher and working as a project manager at companies such as Boeing and May Department Stores has shaped her approach to transforming client needs into effective solutions. Cristina earned her MBA from Lindenwood University in St. Charles, MO, and is currently completing ROI certification from the ROI Institute.
Katie Wolsfeld
Director, Product Management
Katie has extensive experience in software QA and testing, including six years at CNA insurance and Hartford Life where she managed a team of 50 employees and all onshore and offshore vendor relationships. Prior to that Katie was a manager at Deloitte consulting focusing on financial and manufacturing clients. At KnowledgeAdvisors Katie is responsible for building quality processes and tools that grow Metrics that Matter and ensure customer satisfaction. Katie received her MBA in Management of Information Systems from the University of Notre Dame.
